Privacy Policy

1. Information We Collect

We collect information to provide, improve, and personalize your experience. This includes:

a. Account Information

When you create an account, we collect your name, email address, password, business details, and billing information.

b. Payment Information

Payment details (such as card number, billing address, and transaction history) are processed securely through trusted third-party payment providers. ZOYEQ does not store your complete payment information.

c. Usage Data

We automatically collect data such as IP address, browser type, device information, and pages visited to improve performance and user experience.

d. Cookies & Tracking

We use cookies and similar technologies to:

• Remember login sessions
• Measure performance
• Analyze traffic and usage patterns

You can disable cookies through your browser settings, but some features may not work properly.

2. How We Use Your Information

ZOYEQ uses collected data to:

• Provide and maintain the Platform
• Process transactions and manage subscriptions
• Improve our products, UI, and performance
• Send service-related notifications (account, billing, or updates)
• Offer customer support
• Ensure compliance with our Terms of Service

We may also use aggregated, anonymized data for analytics and product improvement — never to identify individual users.

3. How We Protect Your Information

We implement industry-standard security measures to safeguard your data, including:

• Encrypted data transmission (HTTPS / SSL)
• Access control and authentication
• Regular security audits

While we take strong precautions, no system is 100% secure. Users are encouraged to protect their own login credentials and contact us immediately in case of unauthorized access.

4. Data Sharing & Third Parties

ZOYEQ does not sell, rent, or trade your personal data. We may share limited information with trusted partners only when necessary to:

• Process payments
• Provide integrations or third-party apps you connect
• Comply with legal obligations

Each third-party provider follows its own privacy standards and is required to protect your data responsibly.

5. Your Rights

Depending on your region (such as under GDPR or CCPA), you may have the right to:

• Access, correct, or delete your personal information
• Request a copy of your data
• Withdraw consent for marketing communications

To exercise these rights, contact us at support@zoyeq.com. We’ll respond within 30 days.

6. Data Retention

We retain user data only as long as necessary to:

• Provide services
• Comply with legal or accounting requirements
• Resolve disputes and enforce agreements

Once your account is closed, your personal information is securely deleted or anonymized within a reasonable time period.

7. Children’s Privacy

• ZOYEQ is not intended for individuals under 18 years of age.
• We do not knowingly collect or store data from minors. If such information is discovered, it will be promptly deleted.

8. International Data Transfers

Your information may be transferred and processed outside your country of residence, including on servers located in Bangladesh or other regions where ZOYEQ operates.

We ensure that all transfers comply with applicable data protection laws.

9. Policy Updates

• We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
• When updates are made, we’ll revise the “Last Updated” date and notify users via email or dashboard notice if necessary.