Refund and Return Policy
Learn about our hassle-free refund and return process designed to ensure your satisfaction and build trust in every purchase you make.
ZOYEQ REFUND AND RETURN POLICY
Last updated: October 2025
At ZOYEQ, we want every customer to feel confident about using our platform. We believe in transparency and fairness when it comes to payments, subscriptions, and refunds. Please review this policy carefully before making a purchase.
1. Overview
ZOYEQ is a subscription-based SaaS platform that provides eCommerce and multi-vendor tools to help you build and manage online stores.
All payments made to ZOYEQ are for access to digital software services, not for physical goods.
Since access begins immediately after purchase, refund eligibility is determined under the conditions below.
2. Refund Eligibility
We offer refunds only under specific circumstances:
- Duplicate payment: If you were charged more than once for the same plan.
- Technical issues: If you experienced verified technical problems that prevented access or use of the platform.
- Service unavailability: If the service was unavailable for an extended period due to a verified issue on our end.
Refunds are not available for:
- Change of mind or accidental purchases.
- Expired free trials or promotional offers (e.g., $1 plan).
- Early plan cancellation after full access has been used.
Each refund request is reviewed individually by our support team.
3. Refund Timeline
- Once approved, refunds are processed within 7–10 business days to your original payment method.
- Processing time may vary depending on your payment provider or financial institution.
4. Cancellations
- You can cancel your subscription anytime directly from your ZOYEQ dashboard.
- Cancelling a plan stops the next renewal but does not automatically issue a refund.
- You’ll retain access until the end of your current billing period.
For assistance with cancellation or plan adjustments, please contact our support team before the next billing date.
5. Trial & Promotional Plans
- Trial and discounted promotional offers (such as the $1 for 3 months plan) are non-refundable.
- These offers are designed to give users extended access to explore ZOYEQ’s full features at minimal cost.
- If you wish to cancel before renewal, please do so from your account settings to avoid further charges.
6. How to Request a Refund
To submit a refund request:
- Email us at support@zoyeq.com
- Include your account email, payment receipt, and reason for refund.
- Our billing team will review your request and respond within 3 business days.
7. Policy Updates
- ZOYEQ reserves the right to update this Refund & Return Policy at any time to reflect product or legal changes.
- Any updates will be posted on this page with a revised “Last Updated” date.
support@zoyeq.com