Refund and Return Policy

Learn about our hassle-free refund and return process designed to ensure your satisfaction and build trust in every purchase you make.

ZOYEQ REFUND AND RETURN POLICY

Last Updated: 19.04.2025

Welcome to ZOYEQ! By using our platform, you agree to comply with the following Refund and Return Policy. Please read carefully.

Refund Policy

ZOYEQ eCommerce platform, is committed to ensuring user satisfaction and transparency in all transactions. To facilitate informed decisions regarding subscription purchases, we provide an extensive suite of resources, including a complimentary version of the platform, informative articles, detailed tutorials, comprehensive documentation, visual representations of the product interface, exhaustive feature listings, instructional videos, and active engagement through our social media channels.

Our primary objective is to empower users with the requisite knowledge to effectively leverage the ZOYEQ platform for sustained growth and success in their e-commerce endeavors. We strive to equip prospective subscribers with comprehensive insights through various mediums, including demonstrations, articles, tutorials, documentation, interface visuals, feature specifications, video presentations, and social media interactions, thereby enabling well-informed purchasing decisions.

The following outlines the ZOYEQ Refund Protocol, which is integral to our commitment to a seamless and transparent service experience:

Subscription Models and Refund Eligibility

Subscription Basis: ZOYEQ operates on a subscription-based service model.
Annual Subscription Refund Guarantee: For annual subscriptions, we offer a fourteen (14) calendar day money-back guarantee. If, within fourteen (14) calendar days from the date of the initial annual payment, you determine that ZOYEQ does not meet your requirements, you may submit a formal refund request.
Refund Exclusions: Our refund policy does not apply to discounted or promotional products.
Monthly Subscription Policy: Payments for monthly subscriptions are non-refundable. Subscribers retain full access for the current monthly billing period.

Prerequisites for Refund Consideration

Request Timeline: Refund requests must be submitted within fourteen (14) calendar days of the purchase date.
Technical Issue Resolution: Our support team will attempt to resolve defects before considering a refund.
Exclusions: Refunds are not provided for discounted, promotional, upgraded, renewed, or customized products.

Complimentary Evaluation Period

Trial Period: ZOYEQ provides a fourteen (14) calendar day complimentary trial period for evaluation before purchase.

Subscription Cancellation Procedures

Billing: No charges for the next billing period after cancellation.
Auto-Renewal: Subscriptions will not automatically renew post current billing cycle.
Access: Marketplace/storefront remains active until the end of the current billing period.
Effectivity: Cancellations take effect only for the subsequent billing period.

Non-Refundable Circumstances

Unauthorized Use or Licensing Infringements: Refunds denied if license terms violated.
Promotional or Custom Products: Refunds not applicable for discounted or promotional products or customized implementations.
Expired Eligibility Period: Refund requests after fourteen (14) calendar days from purchase will not be honored.

Exceptional Circumstances

Monthly subscriptions are generally non-refundable; however, exceptional cases will be reviewed individually by support.

Automatic Payment Terms and Conditions

Auto-Renewal Consent: Payment via Mobile Banking or SSLCommerz implies consent to automatic subscription renewal.
Management: Users may enable/disable auto-renewal.
Automatic Renewal Policy: If not canceled, subscription renews at the end of the term; payment is charged automatically and is non-refundable.

Refund Processing Protocol

Submission: Refund requests must be submitted via official contact form.
Processing Timeline: Eligible refunds processed within two (2) business days.
Disbursement: Refunds issued via the original payment method only.

Thank you for choosing ZOYEQ!